On the West Coast, two companies have become iconically known for their hospitality. When Swedish immigrant John W. Nordstrom opened his first shoe store in Seattle in 1901, his business philosophy was based on exceptional service, selection, quality, and value. After adding apparel in the 60's, the company became the largest-volume west coast specialty store and eventually recognized as America's number one customer service company. Their customer service is based on an attitude: place the customer's needs ahead of the…
Gregory Anderson LoveApril 1, 2010